Someone from the team will respond via email. They cannot be reached via live chat, but there’s an option that lets you to describe your issue, upload a screenshot and leave your email address. If you still have unresolved issues, you can contact customer service for assistance. Support for any aspect of the service is available on the website’s help section (opens in new tab), where you can find articles that cover the basics, troubleshooting, announcements and more, albeit with somewhat modest content. Most other VPN platforms can be enabled on certain routers, which then act as only one device and therefore enable unlimited connections. This VPN service allows you to connect up to 5 devices at the same time. However, some servers are better suited for such purposes than others, which is something the TunnelBear can help with. The provider doesn’t unblock Netflix and BBC iPlayer, but it facilitates access to geo-restricted content on YouTube.Īll of TunnelBear’s servers are P2P-friendly, meaning you can share large files via torrenting clients without any limitations.
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